Shipping

• Free ground shipping on all orders within 48 hours!

• Orders are processed in the order they are received and sent out within 2-3 working days.

• All orders will receive a confirmation email once shipped.

• Orders are sent via ground shipping and should arrive within 2-7 business days.

• Orders placed on Sundays or public holidays are handled on the following Monday, or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).

• For any lost or damage parcels please contact us immediately so we can issue a claim and get a new order processed.

Returns

You are not completely satisfied with your purchase? Just emails us within 5 days of delivery and we will reply back with return instructions.

Returned items must be in new condition with their original packaging, and may be returned within 30 days from the purchase date. 

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable.

The most common returns are made due to mistakes in sizing while ordering.  We recommend checking out our size chart before purchasing to avoid these extra expenses. If you have any further question, please email shop@ponycycle.de